Please don't be upset with me when I share my opinion with you . . . but I hope you and other closers can use this as a learning experience if it ever comes up again.
Was this a purchase signing or an investment property refinance that needed to fund the same day? If so, the title company needed those back right away after you were finished signing them in order to fund the loan. The instructions clearly stated that you were to fax back immediately. You are the one that assumed you had a window of 2-4 hours. There might be other title companies/signing companies that give you a 2-4 hour window based on certain assignments, but clearly you did not have it on this one based on the fact that you were facilitating a transaction that had same day funding. There have been times when I have been instructed to fax back from the table and wait for funding authorization for purchase transactions before I can move on to my next appointment.
Every appointment you accept is different in what it entails and it is your responsibility to make sure you can meet the criteria that is expected before you accept that assignment. This assignment required you to do fax backs immediately and you did not follow through with what was expected of you. I get it that you spent a lot of time driving and printing documents, but you did not complete the assignment you were hired to do, thus not allowing the loan to be funded same day as was required. You booked yourself too tight with the types of closings you were taking.
In your defense, you had a purchase closing at 2:00 p.m. EST that needed to fund the same day. The title company was cutting it pretty close expecting you to finish the closing in time for you to still fax back the documents and for them to still get it funded the same day. Even if you did not have another closing after your closing for ASAP Pro Notary, it would have been cutting it pretty close since you didn't even finish the closing until 3:45 p.m. and you were going to have to drive home 1 hour (in rush hour traffic) to get it on the fax machine in time for the title company to have it. Best case scenario they would not get it until after 5:00 p.m. anyway.
Was April at ASAP Pro Notary aware of all this when she hired you for the closing? Was she aware of how close it would be cutting it since the closing was happening so late in the day? Did she make you aware of all of this before sending you out on this assignment?
Communication between you and your hiring party is the key here. Once you were aware of the challenges you were facing, you should have let April know that there was no way possible they would get anything in their hands before 5:00 p.m. and ask if that would be acceptable. Chances are that once the title company was made aware of that, they would have realized there was no way it was going to be able to fund same day unless someone stayed late to do it and it would not have been a problem.
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| Messages in this Thread |
|  ASAP PRO NOTARY :( - dkNewJersey on 4/19/17 11:51am |
|  Re: ASAP PRO NOTARY :( - Calnotary on 4/19/17 12:22pm |
|  Re: ASAP PRO NOTARY :( - PegiT_MN on 4/19/17 12:48pm |
|  Experience is what you get when you don't get paid! -  Cheryl Elliott on 4/19/17 1:32pm |
| Re: ASAP PRO NOTARY :( - Calnotary on 4/19/17 6:01pm |
| Re: ASAP PRO NOTARY :( - Luckydog on 4/19/17 12:34pm |
| Re: ASAP PRO NOTARY :( - PegiT_MN on 4/19/17 12:53pm |
| Right! Serious potential liability for not returning docs. n/m - JanetK_CA on 4/20/17 2:32am |
 | Was This A Purchase Signing? - PegiT_MN on 4/19/17 12:44pm |
| I agree with Pegi....on both counts - Linda_H/FL on 4/19/17 1:21pm |
| Re: I agree with Pegi....on both counts - Luckydog on 4/19/17 2:00pm |
|  Re: I agree with Pegi....on both counts - PegiT_MN on 4/19/17 2:24pm |
| Re: Was This A Purchase Signing? - dkNewJersey on 4/19/17 10:34pm |
| Re: Was This A Purchase Signing? - JanetK_CA on 4/20/17 5:14pm |
| If it's a purchase, I always "assume" the docs - Cheryl Elliott on 4/19/17 1:28pm |
| Re: ASAP PRO NOTARY :( - Laurie Manzanares on 4/19/17 2:51pm |
| Re: ASAP PRO NOTARY :( - Luckydog on 4/19/17 4:11pm |
| Re: fax or scan - Laurie Manzanares on 4/19/17 5:22pm |
| IMO, there are 2 issues here. For starters, I don't accept - MW/VA on 4/19/17 4:16pm |
| Re: ASAP PRO NOTARY :( - dkNewJersey on 4/19/17 10:39pm |
| Re: ASAP PRO NOTARY :( - Laurie Manzanares on 4/20/17 1:22am |
| Re: ASAP PRO NOTARY :( - dkNewJersey on 4/21/17 11:09pm |
| I hate to add MORE bad news, but I'm pretty sure your SD - Cari on 4/19/17 4:37pm |
| Re: I hate to add MORE bad news, but I - dkNewJersey on 4/19/17 10:45pm |
| Re: I hate to add MORE bad news, but I - pdl/cali on 4/19/17 11:00pm |
| DK, the rating that I speak of is NOT the one you see in - Cari on 4/20/17 6:18am |
| Agree w/Cari"SD is & always will be a KILLER"4 UR NSA career n/m - Christine/OK on 4/20/17 10:04am |
| As to holding docs hostage ... - BearPaw/CO on 4/20/17 2:30pm |
| Re: As to holding docs hostage ... - Laurie Manzanares on 4/20/17 2:54pm |
| Re: As to holding docs hostage ... - SteveS/CA on 4/20/17 6:24pm |
| I can't agree with that logic. IMO by not returning the - MW/VA on 4/20/17 4:06pm |
| Re: I can - Laurie Manzanares on 4/20/17 5:09pm |
|  Re: I can - JanetK_CA on 4/20/17 5:54pm |
|  Re: I can - Laurie Manzanares on 4/22/17 10:18am |
| Re: I can - BearPaw/CO on 4/20/17 5:39pm |
| Yep, probably depends on what happens when, & in what order. n/m - JanetK_CA on 4/20/17 6:08pm |
| Re: I can - Calnotary on 4/20/17 7:00pm |
| Wow! What did you have for lunch... - Cheryl Elliott on 4/20/17 7:00pm |
| Re: As to holding docs hostage ... - dkNewJersey on 4/21/17 11:04pm |
| Dear dk, I did not realize you had responded to me ... - BearPaw/CO on 4/22/17 9:06pm |
| P.S., dk: There is one thing I greatly admire about you ... - BearPaw/CO on 4/22/17 9:25pm |
| Re: ASAP PRO NOTARY :( - LKT/CA on 4/21/17 8:55am |
| Re: ASAP PRO NOTARY :( - dkNewJersey on 4/21/17 10:54am |
| Thanks for the update! - JanetK_CA on 4/21/17 2:04pm |
| Re: Thanks for the update! - dkNewJersey on 4/21/17 10:27pm |
| Re: Thanks for the update! - janCA on 4/22/17 9:19am |
| Re: ASAP PRO NOTARY :( - Laurie Manzanares on 4/22/17 10:21am |
