Frustrated, we understand. Most of of aren't making huge profits here, so WE KNOW frustration - and can especially empathize when a borrower has legitimate concerns (that should have been resolved BEFORE the NSA arrived).
Irate: Now, I don't do "irate." Won't put up with it (and it's not about our low fees either). I was taught that everyone should be respected; and if I don't respect myself, no one else will either. I'm sure I would have had to communicate that with the ranting "child", and then he would have resented me and wouldn't have allowed me to do MY job - which is not to resolve lending/loan issues. "Table" issues - Yes ("What's that mean?" "What is this for?" "Is this standard?")
What this borrower needed wasn't so much "positive reassurance," as someone to stroke his dominant ego, come down to his level, etc. (and just possibly, a real good "spanking") |
