I'm sorry this happened. I work on the post-closing side of loan signings as well and have received several packages that were mangled, drenched or ripped. Though very few of these resulting in missing pages. That said, it can and does happen infrequently.
I use the cardboard mailers as well when shipping packages but only for small packages with minimal-to-no folding required. No binder clips and any paper clips facing the bottom of envelope.
But I think after reading this, I may switch to 100% plastic envelopes. They are better at withstanding the abuse these things get on the way to its destination. |