I am sorry this happened to you. It's always frustrating when a situation arises.
As an employee of a major shipping company, I will tell you that the letter envelopes are better taken care of overall, in my experience. Our company puts these in a large bag and then bags are shipped to final destination before they are broken down into specific routes.
That being said, it sounds like this is a really good customer of yours. I wouldn't think twice about it. I'd just pay the $200. It will come back to you many times over. |